How to Switch Providers

Has the straw finally broke the camel’s back? Whether it was the slow turnaround times or the missing information, you’ve now decided it is time you would like to start working with a brand new background screening provider. Now what may seem like a simple phone call might have a lot more repercussions than you first realize. There are many reasons why you s Read along and make sure you’re fully prepared to make the switch when the time is right!

What are the issues?


Pretty simple and straightforward but always good to reevaluate, but what are the issues with your current provider? We suggest perhaps writing it out, having solid examples so that when you are starting the new looking process you know exactly what to ask. You don’t want to end up with these same issues so be upfront and clear with the companies you’re looking at utilizing. Perhaps it may not just b your current provider’s fault, there may be issues that you can correct on your end to ensure that whatever the disconnect is with the current it will not be there with the new provider.


Do your homework.


There are thousands of background screen providers out there. What sets them apart? What does company A offer that company B does not? We recommend always going with a company that has an accreditation from The National Association of Background Screeners also known as NAPBS. Why would you want an NAPBS Accredited company? Well, these companies have proven that they are excelling at core company compliance, consumer protection and education, and legal compliance. These are the companies that are going to help you ensure that you are not being sued or landing in hot water during the screening process.


Each background screening provider brings something different to the table, still, for the most part, you’ll be getting the same quality of information back.  What differs is the level of customer care that each company provides. During your talks with these new companies make sure that you are able to have an open and clear dialogue with them before signing on the dotted line. If it is clear that there is some sort of issue or lack of communication early on, assume that these issues will only persist with time. It is best to end something before you’re finding yourself in this situation all over again.


Alert your current provider.


Despite what the relationship between the two of you, you’ll need to let them know for a number of reasons. First and foremost you need to make sure you’re not locked into a contract with them. That could make your whole search a fruitless endeavor. Secondly, they do have some key information you need for your records. Talk to them and make sure you’re able to somehow get all the data and information from them that you may need down the road. Store them physically or electronically, either way, make sure that anything you might need for an audit or an employee’s file is able to be obtained before or even after you leave them.


Make the switch.


This process will not be a simple snap of the fingers or signing a new contract. You’ll need to review the terms of the agreements, make sure those that have the powers to make these decisions approve of them. You’ll need to be very clear about what you are wanting and expecting with this new provider and make sure itis in writing! You want to be able to reference this sort of things if it ever starts to look like the new provider is slacking or not meeting the expectations you gave them at the start.


Before you start putting all your orders through this new provider, make sure you’re also aware of their policies and procedures for new clients. Many companies require a few days notice in order to ensure your account is ready and that they’ve gotten all the needed paperwork from you. It is a good idea to lay out a timeframe of when and how this transition will work. Be open with your point of contact at the new company and old one to make sure that they are clear on the whole situation and deal. You want to make sure every single part of this process is smooth and clear for all parties involved.