Over the course of the past 25 years, we’ve been asked the same questions time and time again. By creating this frequently asked questions page we are hoping to address some of the questions that may be on your mind about our services or background screening in general. If you do not see the answer to a question you were looking for or need more in-depth information, please contact us at firstname.lastname@example.org.
What are the costs of your services?
We are very competitive as reports vary in price and begin with our free Social Security Trace to direct your criminal search. VeriCorp also offers special discounts for Non-Profit organizations. We prefer to have a conversation regarding the reports of interest and then provide costs based on your specific needs.
What is the most common background check?
Generally, a company is wanting to know if their candidate has a criminal record of any kind. At a minimum, most companies run a Social Security Trace (SSN) as a guide and then generate a County Criminal Check in any counties lived for the past 7 years. This will allow you to focus on the areas the candidate has come from, which could include multiple states. If for example, you run a Statewide Criminal only and your candidate has only lived in your state for 6 months, you are limiting your data dramatically. Not to mention, the county they lived in may not report to the state level at all.
We have multiple report types available as needed, let us direct you to the best scenario to be sure your money is well spent.
Is a Statewide the best report?
Many states do not offer a Statewide Criminal report, and many of the states that do, are not all inclusive. Not every county reports to the state level, which can leave voids. It’s best to speak with one of our team members to see what might be the best practice in your geographical location based on your business needs and requirements.
NOTE: KY and NY are the only states that include every county in their respective Statewide Criminal report.
Can I just run a National Criminal Check that takes care of everything?
This is a common misconception. The short answer is NO, as it’s not admissible in court. A National Criminal report includes an instant multi-state search of criminal records. This search accesses over 400 databases and 200 million files containing criminal records from participating:
- State Repositories and Archives
- Administrative Office of the Court Records
- Department of Corrections (DOC) Files
- County Court Houses
- Sex-Offender Registries
- Traffic violations and infractions involving warrants
Per the FCRA, when using reports for employment permissible purposes, this search is only used as a locator search to provide locations of possible records and not the actual case information (must be verified). This report is designed to “enhance” your core criminal check and should not be the sole source of criminal information as some states may not report at all.
Will a Federal Criminal report give me all the criminal info I need on a candidate?
A Federal Criminal reports the records of crimes committed against Federal criminal laws only. This information is not included in a county or statewide record, (i.e. bank robbery, interstate theft, kidnapping, etc.). This report is relevant for screening management and executive candidates for white-collar crimes and typically would not be used for entry-level workforce unless required.
The term Federal is perceived to include everything across the nation, when in fact, each State is divided into Federal Districts and based on the zip code of your candidate, you are receiving just a portion of a given states Federal records.
Is your system hard to use?
If you are a small business that only hires a few people a year, we have other options and can still meet your needs.
Are your reports easy to read?
VeriCorp has quality assurance procedures in place to edit each report to ensure that the language can be understood by the user. We follow the EEOC recommendations to be sure a criminal record is only reported once within the background screening report, so as not to confuse the end user with a lengthy report that may paint the applicant in a negative light. To see a sample of a few of our reports please click here.
How far back should I look for a background check?
The industry standard is 7 years and some companies may require 10 years, depending on the type of business. We recommend focusing your search in areas the candidate has lived or worked for the past 7 years. As a Consumer Reporting Agency (CRA), we are required to adhere to State and Federal guidelines.
Why are some states more expensive to search somebody than others?
Some states, like New York, are more expensive to run a Statewide Criminal Search than say Rhode Island. Pricing fluctuates by state, as the state set the access fees, not the CRA’s. The same thing applies to the Motor Vehicle Report, where the individual state sets the fee.
What do I do if an applicant says that the information in their background check is incorrect?
Direct them to VeriCorp so we can begin the Dispute Resolution Process.
First we verify the identity of the individual, then determine what information they feel is inaccurate. VeriCorp will recheck the report to see if there is a discrepancy free of charge.
The court clerk rechecks the case file(s) so we can determine if what Vericorp first reported is accurate. If the information reported is correct, the background report will remain unchanged and a letter will be sent to both the client and the applicant informing them the findings stand as is. If incorrect, VeriCorp will revise the report and send a letter to both the client and applicant, providing them a copy of the updated report.
The FCRA allows 30 days for this process to be completed, however we understand the urgent need and in most cases are able to complete this within 2-3 business days.
Does VeriCorp require a commitment contract?
No. Our Service Agreement does not lock you into a time frame or exclusivity with VeriCorp. By not tying you down to a binding contract, we’ve made it easier for you to experience our service and the high quality of our product. It mainly addresses the FCRA – Fair Credit Reporting Acts that governs our industry, to be sure you are in compliance.
Do we require our clients to run a certain number of reports at a given time or within a year?
Do you offer any packages or special deals?
While we do not create generic packages, we can bundle certain products and create packages around your specific needs. This can simplify the ordering process on the back end as well. Packages may be eligible for discounts based on reports utilized and monthly volume. We also offer special pricing for Non-Profit organizations. For more information please contact us at email@example.com.
How do we pay for the background checks?
We invoice our clients twice a month. The first period is for any reports paid through the first of the month through the 15th, the second invoicing period is from the 16th through the end of the month. We offer payment via ACH or credit card.